Frequently Asked Questions

Dormiio (Dormiio Pro) is a pair of Bluetooth sleepbuds designed to help you fall asleep faster and stay asleep. They block out snoring and ambient noise, surround you with calming sleep sounds, and sit flush in your ear so you can wear them all night, even on your side.

They mask snoring, traffic and other disruptive sounds while playing calming audio that helps you drift off. You can use the built-in sleep sounds or stream your own from Spotify, Calm, Audible, podcasts and more. The result is deeper, more uninterrupted sleep.

Regular earbuds stick out and press painfully into your ear when you lie down. Dormiio is built specifically for sleep: an ultra-low-profile, soft wing-tip design that sits flush in your ear, a gentle all-night battery, and noise-masking audio tuned for rest, not loud music.

Most customers notice a calmer, quieter first night. Snoring fades into the background and you fall asleep faster. Over the first week, many people report waking up more rested and reaching for the snooze button less. Results vary, but the majority feel the difference straight away.

Yes. The soft wing-tip design sits flush and fully inside your ear, so side sleepers can lie with that ear flat on the pillow without anything pressing in. Three ear-tip sizes are included so you can find your most comfortable, secure fit.

No. Dormiio has no subscriptions, no auto-renewals, and no surprise charges. Ever. Every purchase is a one-time transaction. If you ever want a new pair or extra accessories, you simply order them whenever you're ready.

Each set includes one pair of Dormiio Pro sleepbuds, a charging case, a USB-C charging cable, three sizes of soft ear tips, and a quick-start guide.

Yes. Dormiio connects via Bluetooth to any phone, tablet or device, so you can play Spotify, Calm, Audible, podcasts or the built-in sleep sounds. No app is required to get started.

Dormiio comes with three ear-tip sizes and a soft wing-tip that secures the bud gently in place, so they fit the vast majority of ears comfortably. Just pick the tip size that feels most snug and secure.

No. This is exactly what Dormiio is designed for. The ultra-low-profile shape sits flush in your ear so you can lie on your side all night without anything digging in. No more sore ears in the morning like with foam earplugs or bulky earbuds.

The secure wing-tip fit keeps them in place all night, even when you toss and turn. With the right ear-tip size, they stay put and won't slip out or get lost under the pillow.

No. Dormiio pairs in seconds via Bluetooth, just like any wireless earbuds. No app, no account, no setup hassle. You can start playing sleep sounds or your favourite app right away.

Yes. You can wear a single earbud if you prefer, for example if you sleep on one side or want to keep one ear free to hear your child or alarm.

Yes. Dormiio masks low, droning sounds like snoring and traffic, while still letting sharp, important sounds such as your morning alarm or a crying child come through. You stay covered without feeling cut off.

We process and ship all orders within 1 to 2 business days. Delivery times depend on your location: Europe and USA typically 5 to 10 business days, Australia and New Zealand 7 to 12 business days, rest of the world 7 to 14 business days. Remote areas may take up to 14 business days.

Yes. Shipping is completely free on every order, to every country. No minimum order amount, no shipping fees, no hidden costs at checkout.

Yes. We ship to over 80 countries worldwide. Every order includes full tracking so you can follow your package from our warehouse in The Netherlands to your doorstep.

You will receive a tracking link via email as soon as your order ships. Every order is shipped with tracked delivery. You can also reply to the shipping confirmation email or contact us at hello@dormiio.com if you have questions about your delivery.

Depending on your country, local import duties, taxes or customs fees may apply. These are determined by your country's customs authority and are the responsibility of the buyer. For EU customers, VAT is typically included in the purchase price.

If your order has not been shipped yet, contact us at hello@dormiio.com and we will do our best to make changes. Once your order has shipped, we cannot modify it, but you can return it once you receive it under our 100-night guarantee.

If your tracking shows no updates for more than 14 business days, contact us at hello@dormiio.com. We will investigate with the carrier and either resend your order or issue a full refund. You will never be left without a solution.

If your product arrives damaged, take a photo and email it to hello@dormiio.com. We will send a free replacement right away, usually within 24 hours. No return required for damaged items.

No. We fulfill all orders ourselves from The Netherlands. Every product is quality-checked before it leaves our warehouse. No third-party fulfillment, no dropshipping, no surprises.

We offer a 100-night money-back guarantee on our sleepbuds. Sleep on them for up to 100 nights, even after use. If you're not satisfied, email us at hello@dormiio.com with your order number and we will arrange a full refund within 5 to 7 business days. No questions asked. For hygiene reasons, please return the sleepbuds in clean condition. Used ear tips cannot be returned.

Simply email us at hello@dormiio.com with your order number and we will send you return instructions. We respond within 24 hours on business days. Once we receive your return, we process your refund within 5 to 7 business days.

For standard returns, return shipping is your responsibility. If your product arrived damaged or defective, we cover all return shipping costs and send a free replacement. There are no restocking fees on any return.

Sleepbuds can be returned within 100 nights, even after use. The whole point of our guarantee is for you to try them and see if you sleep better. They should be returned in reasonable, clean condition with all original parts. For hygiene reasons, used ear tips cannot be returned; unused ear tips in their original sealed packaging can.

Once we receive your return, we process the refund within 5 to 7 business days. The refund goes back to your original payment method. Depending on your bank, it may take an additional 2 to 5 business days to appear on your statement.

If your order has not shipped yet, we can cancel it and issue a full refund immediately. Just email us at hello@dormiio.com with your order number. If your order has already shipped, you can return it once you receive it under our 100-night guarantee.

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and various local payment methods depending on your country. All payments are processed securely through Shopify Payments.

Yes. All payments are processed through Shopify Payments, powered by Stripe, which is PCI-DSS Level 1 certified, the highest level of payment security available. We never store, access or see your full credit card details. Your financial information is encrypted and handled entirely by the payment processor.

No. Every purchase on Dormiio is a one-time payment. There are no subscriptions, no auto-renewals, and no recurring charges. You will never be charged again unless you place a new order yourself.

Prices are displayed in your local currency when possible. The actual charge on your card may be in EUR depending on your location and payment method. Your bank may apply a small currency conversion fee for international transactions.

Please contact us at hello@dormiio.com before filing a dispute with your bank. We respond within 24 hours and resolve most payment issues the same day. A bank dispute can take 30 to 90 days to resolve, while we can often help you immediately. Include your order number so we can look into it right away.

Check your spam or junk folder first, as order confirmations sometimes end up there. If you still cannot find it, email us at hello@dormiio.com with the email address you used at checkout and we will look into it immediately.

Dormiio combines a snug passive seal with noise-masking sleep audio. The soft tip physically reduces incoming sound, while the calming sounds cover the low, droning frequencies of snoring so it fades into the background and stops pulling you out of deep sleep.

They are designed to mask and reduce disruptive noise so it no longer keeps you awake, rather than create total silence. The combination of a comfortable seal and calming audio is what makes snoring, traffic and ambient noise stop bothering you through the night.

Yes. By blocking the disturbances that keep you alert and surrounding you with calming sounds, Dormiio helps your mind wind down so you drift off faster and stay asleep longer.

Yes. Dormiio plays gentle sounds at safe, low volumes designed to support, not interrupt, your natural sleep cycles. The soft, lightweight design is made to be worn comfortably for a full night's sleep.

That's exactly the idea. You get to sleep next to your partner again without being woken by their snoring, and without anyone having to move to the spare room. Peaceful, uninterrupted sleep for both of you.

Most foam earplugs either hurt your ears or barely muffle snoring, and a white-noise machine just adds more sound in the room. Dormiio is different because it combines a comfortable, flush in-ear fit with audio played directly in your ear, so the snoring is actually covered, not just competed with.

A single charge lasts through the night, and the included charging case holds multiple full charges so you're always covered. No more waking up to dead buds or a "battery low" voice at 3am.

Just drop the sleepbuds into the charging case. The case recharges via the included USB-C cable. Charge them during the day so they're ready for a full night's sleep.

Wipe the ear tips and buds gently with a dry or slightly damp cloth, and keep the charging case dry. Avoid submerging them in water. A quick wipe every few days keeps them hygienic and comfortable.

Yes. Dormiio comes with three sizes of soft ear tips, and replacement tips are available on our website. We recommend swapping them when they show signs of wear for the best comfort and seal.

No. There is no subscription and no auto-renewal. If you ever want replacement ear tips or a new pair, you simply order them yourself whenever you're ready. No automatic charges, ever.

Yes. Once paired, Dormiio automatically reconnects to your last device when you take the buds out of the case, so you can start your sleep sounds without fiddling with settings each night.