We're Here For You

Have a question about your order, our sleepbuds, or need help getting set up? We'd love to help. Most questions are answered within 4 hours.

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Thank you for reaching out. We'll get back to you within 4 hours on business days.

Send Us a Message

Fill in the form below and we'll get back to you as soon as possible.

We never share your information. See our Privacy Policy.

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Email Us

hello@dormiio.com
We reply within 4 hours on business days.

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Business Hours

Monday - Friday: 9:00 AM - 7:00 PM
Weekend: Closed (emails answered Monday)

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Shipping & Returns

Free shipping on all orders. 5-10 business days delivery. 100-night risk-free trial, no questions, no hassle.

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Setup & Pairing

Pairs in seconds via Bluetooth - no app required. Connects to any phone, tablet, Spotify, Calm or the built-in sleep sounds.

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Payment or Order Issue?

Please contact us before filing a dispute with your bank. We resolve most issues within 24 hours. A bank dispute can take 30-90 days, while we can often help you the same day. All payments are securely processed through Shopify Payments (PCI-DSS Level 1).

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Our Address

Dormiio
Lawick van Pabststraat 62
6814 HK Arnhem
The Netherlands

Average response time: under 4 hours

Common Questions

Quick answers to the questions we hear most often.

How long does shipping take?

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We ship all orders within 24 hours. Delivery takes 5-10 business days. Free shipping on every order, always.

Will they fit and stay comfortable?

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Yes. The ultra-low-profile, soft wing-tip design sits flush in your ear, so side-sleepers can lie comfortably all night. Three ear-tip sizes are included for a perfect, secure fit.

What if they don't work for me?

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You're covered by our 100-night risk-free trial. If you don't sleep better, send them back for a full refund. No questions asked, no hassle. For hygiene reasons, please return them in clean condition.

How long does the battery last?

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A single charge lasts through the night, and the included charging case delivers multiple full charges. Just drop them in the case via USB-C - no more waking up to dead buds at 3am.

Do they work with Spotify, Calm, etc.?

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Yes. They connect via Bluetooth to any phone, tablet or app, so you can play Spotify, Calm, Audible, podcasts, or the built-in sleep sounds. No app required to get started.

How do I track my order?

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You'll receive a tracking link via email as soon as your order ships. You can also reply to that email or contact us here if you have any questions about your delivery.

I have a payment or billing issue

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Please contact us at hello@dormiio.com before filing a dispute with your bank. We respond within 24 hours and resolve most payment issues the same day. A bank dispute can take 30-90 days. We process all payments securely through Shopify Payments and issue refunds within 5-7 business days.

Are my payment details safe?

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Yes. All payments are processed through Shopify Payments, powered by Stripe, which is PCI-DSS Level 1 certified - the highest level of payment security. We never store, access or see your full card details.
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